Please read these guidelines before placing an order!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All questions are welcome before the checkout process & detailed measurements are provided as well as an honest fit description on the each product page. Feel free to email us before you make your purchase with any questions and concerns you may have.
Return Policy & Process:
Sale & Discounted Items:
All sale items are final sale. Sale items are not eligible for refunds, store credit, or exchanges. Any item purchased on sale or with a discount code for 5% or more is considered final sale. This includes all discount promotions where the offer is more than 5%.
All Customized Items:
All made to order and custom pieces are final sale, no returns or exchanges are accepted. This means all the custom embroidered jackets.
Local & International Returns:
International orders are ineligible for refunds, credits or exchanges. We may be open to exceptions, please email us if you have any questions or concerns about this policy.
International Duties & Taxes (United States):
Please note, customs, duty fees, and import COD fees, are not included in your purchase. All duties fees are determined and regulated by local customs authorities. Please check your local customs website for more information. We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees. If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
Return Shipping:
To start a return, you can contact us at support@porfirio.co Customers are financially responsible for all shipping costs incurred when returning an item (unfortunately shipping costs are non-refundable for either of us). A return tracking number must be provided, as we are not responsible for any packages until they reach our destination.
